At PrintPulse, we aim to provide reliable digital marketing and independent technical support services. This Refund & Returns Policy explains how cancellations, refunds, and service-related requests are handled.
1. Digital Marketing Services
Digital marketing services such as SEO, PPC management, Google Ads management, social media marketing, content marketing, web design, email marketing, and lead generation involve time, planning, research, and work performed specifically for each customer.
Because these services may begin immediately after confirmation, payments for completed or already-delivered services are generally non-refundable. If a customer requests cancellation before work has started, we may review the request and determine whether a refund is applicable based on the circumstances and any applicable service agreement.
Advertising budgets paid directly to third-party advertising platforms are subject to the policies and refund procedures of those platforms and are separate from PrintPulse service fees.
2. Printer Support Services
Printer support services may include installation assistance, driver setup, wireless configuration, troubleshooting, printer offline support, scanning setup, print-quality troubleshooting, and other technical guidance.
If a customer cancels a printer support service before support begins, the customer may contact us to request a refund. Once technical support has been provided or work has been performed, refunds may not be available for the completed portion of the service.
3. Service Issues
If you believe that a service was not delivered as agreed, please contact us promptly with details of the issue. We will review the request and, where appropriate, attempt to resolve the issue or determine whether a partial or full refund is applicable.
4. Refund Processing
Approved refunds will generally be returned using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
5. Third-Party Products and Services
PrintPulse does not control the refund policies of third-party software, advertising platforms, manufacturers, hosting providers, or other external services. Customers should review the applicable third-party terms before making purchases directly from those providers.
6. Contact Us
For refund or cancellation requests, please contact PrintPulse using the contact information provided on our website. Please include your name, order or service details, payment information, and the reason for your request so that we can review it efficiently.